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REFUND POLICY

REFUND POLICY

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Below is our Refund Policy:

1. Refund Period: You are eligible for a refund within 24 hours of receiving the item. Please notify us of any refund requests within this timeframe.

2. Exclusions: Refunds do not apply to underwear purchases due to hygiene reasons. We kindly ask for your understanding in this matter.

3. Delivery Fees: Please note that delivery fees, totaling $4, are non-refundable and will be deducted from the refunded amount. The customer is responsible for covering these fees.

4. Refund Process: To initiate a refund, please contact our customer support team within the specified timeframe. We will guide you through the process and provide the necessary assistance.

5. Refund Criteria: Refunds will be processed for items returned in their original condition, with all tags and packaging intact.

6. Refund Method: Refunds will be issued to the original payment method used during the purchase.

7. Refund Timeframe: Once your refund request is approved, please allow up to [X] business days for the refund to be processed and reflected in your account.

8. Contact Us: If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team. We are here to assist you.

Thank you for choosing Senza !

We appreciate your business and look forward to serving you again in the future.